With the pandemic, properties need to offer a contactless guest experience - it is no longer nice to have - it is a necessity.
But in normal peacetimes, ask yourself – how personal is the antiquated, admin-heavy check-in process anyway? It is primarily transactional, time-consuming, admin-heavy & guests don't like it!
Goki enables *MORE* meaningful connections with your guests. Imagine being able to walk a guest up to their room because you no longer need to fill out a (dull) registration card? Or obliterating reception and letting staff mingle with new arrivals in social spaces – focusing on their needs rather than ticking boxes.
Guests want convenience and the ability to curate their own stay. Goki enables guests to choose the levels of 'personal touch' they are comfortable with… For example, message reception via Goki or go down to reception, ask to extend their stay, or respond to a notification on the app… Better guest experience is about creating better options for your guests.