Make stays better.

Automate check-in, access & communication.

How it works.

Check-in

Go Contactless...

Digitalise your arrival process. Guests can check in online prior to arrival or by scanning a QR code on arrival.

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Smart Access

Remove Keycards...

Each guest will automatically be assigned a SmartKey & PIN for the length of their stay.

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Stay

Increase revenue opportunities...

Our dashboard streamlines your operation & lets you direct guests to ancillary revenue centres.

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Connectivity

Run your property from anywhere...

Remotely open doors, run lock audits & pull battery status... GokiAir puts your devices online for greater operational freedom.

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Step 5

Check-out

Before you go...

Increases direct extends by 300% & improve your NPS via our sentiment tracking engine.

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Say Bye-Bye to plastic keycards

Meet our devices that work on any door with
PIN as backup (not receptionists 👌)

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SmartDisc
Image and text that reads "started his first business at age 15"Image and text that reads "can play beethoven blindfolded"
"driven & friendly"

SmartDisc.
Make your dumb locks > SmartLocks. Add the option of PIN/Mobile access to your existing locks.

SmartLock
Image and text that reads "can moonwalk like MJ"Image and text that reads "taught himself photoshop at age 12"
"passionate & creative"

SmartLock.
Remove plastic keycards, paper registration forms & throwaway batteries from your operation.

Eliminate
repetitive tasks

Our software works seamlessly with our devices to
help you engage more effectively with your guests 🙌

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01

Dashboard

Feature one

Dashboard

Put your property on autopilot. You deserve it. Automate how your guests check-in, access their room & direct guests to ancillary revenue centres.

02

Arrival

Feature two

Arrival

Digitalise your arrival process & offer a contactless guest experience. Guests can check-in online when they book or by scanning a QR code when they arrive.

03

Guest App

Feature three

Guest App

Each guest is automatically assigned a unique SmartKey & back-up DoorCode for the length of their stay. Save time, lower staff overheads & improve communication.

04

Staff App

Feature four

Staff App

Generate PINs, Run Lock Audits, Encode Wristbands, Get Real-Time Battery status, Set Timeshift MasterKeys, handle tasks set by your team AND review guest requests.

Run on Goki

"Goki has created a life-saving tool that is meeting consumer behaviour shifts & demands post pandemic. It’s been a game changer."

Nicole Sideris

Director, Blue Hotel

"Thanks for bringing such a great solution (esp. in covid times) and being a real partner. The solution works really well -does what it says and delivers."

Mark Fenelon

CEO, Clink

"The B2C communication is unparalleled from what we’ve seen & engagement level is through the roof in comparison to our previous initiatives."

Tom Cooney

COO,  Nomads

"Integration with Mews was so so easy... I can't think back on how my Hostel life used to be before Goki - it's been a game changer, especially during the pandemic.

Jason Ordiway

Owner, Sin City

Pricing

Pay for your devices then choose your software subscription.

Subscription

$4.50/mo/lock
Billed monthly - 24 month contract
Get started
No credit card required.

Minimum subscription

$99.00/mo
Billed monthly - 24 month contract
Get started
No credit card required.

Did we miss anything?

Mobile Keys & Check-in reduces the 'personal touch.'
Chevron

With the pandemic, properties need to offer a contactless guest experience - it is no longer nice to have - it is a necessity. But in normal peacetimes, ask yourself – how personal is the antiquated, admin-heavy check-in process anyway? It is primarily transactional, time-consuming, admin-heavy & guests don't like it! Goki enables *MORE* meaningful connections with your guests. Imagine being able to walk a guest up to their room because you no longer need to fill out a (dull) registration card? Or obliterating reception and letting staff mingle with new arrivals in social spaces – focusing on their needs rather than ticking boxes. Guests want convenience and the ability to curate their own stay. Goki enables guests to choose the levels of 'personal touch' that they are comfortable with… For example, message reception via Goki or go down to reception, ask to extend their stay, or respond to a notification on the app… Better guest experience is about creating better options for your guests.

What's really in it for the property?
Chevron

There are many advantages to using the Goki ecosystem that support our mission statement – Better stays! Streamline check-in – typically, our properties pay back the investment in hardware (from lowering operational expenses) within 6 months. COVID-safe – we offer a contactless guest experience from booking to opening the door! Better Guest experience – guess what? Your guests kind of expect this now! It's not just about saving your guest some time and having a friendly digital solution for your digital guests; It's about building a community around your brand… Goki is the only product in the world that makes an online community for your properties from booking, during, and after your stay… let your guests know what's on, who's going, and give them a chance to curate their own stay with you. The better the experience, the better the online ratings. $$$ – what could you do if you have 2/3rds of your guests on your own dedicated mobile channel? Send a shoutout to get them into your bar? Let them extend their stay (Free) or book another one of your properties? Get them to leave a review when they send you a bigger smiley emoticon 6hrs after check-in? The possibilities are only limited by your imagination… .

Guests don't want to download an app.
Chevron

There is some truth to this! Firstly, our web app means that guests can use their phone as their key direct from their booking confirmation email - without downloading an app. Secondly, if you look at properties that have launched their own (native) branded application, the download figure has been less impressive – typically below 10% take-up. App real estate is expensive, and only the essentials get the green light. Goki, however, has an average download rate of 60%+. Why? Network Effect – guests don't want to download an app every time they check in to a new property – they want one key that works at all properties. Solving Problems – Goki makes check-in as easy as ordering an Uber; Save time – simply download your keys before arrival and receive a notification when your room is ready. No more long queues after long flights and filling in paperwork just to get to your room! It's Social – because most guests download Goki – we have created a mobile platform for guests to interact and see what's on at their property. Other social applications struggle to get critical mass in specific areas (i.e. your property!), so they lose their value proposition for the guest.

Mobile keys mean I need to replace all my locks!
Chevron

Goki SmartDiscs connect with your existing locks in minutes and add the option of PIN and Mobile access. Your existing locks still function in precisely the same way – so you can still encode keycards for guests (if someone like my parents' check-in). Our SmartDiscs are about inexpensively upgrading your locks and turning your property into a SmartProperty.

How do you verify guest IDs before giving them access?
Chevron

Goki works with your PMS to verify every user before issuing a SmartKey or PIN. After booking, there are several ways we help guests get through check-in and into their room… The endpoint of each of these processes is to issue the guest with a SmartKey once you are satisfied. Web check-in – just like the airlines, guests are encouraged to fill out a web-check-in form after booking as part of the booking confirmation email. This feeds verification data into the guest folio section of the PMS. If the guests don't fill out the web check-in form, then... Kiosk Check-in – this can be done at your property when the guest arrives. Our Kiosk finds the guest booking via their email or booking ref, scans their ID, and matches it against the guest folio details to verify ID.Face-to-Face – Guests are only issued a SmartKey once the room is marked as clean/inspected. Some properties still like to meet the guests before allowing them access via the Goki system. In this scenario, Properties can simply issue a SmartKey/PIN instead of encoding a Keycard.

How do we install Goki devices?
Chevron

Our hardware is built to be easily self-installed via our online tutorial videos (see Goki Academy). This saves the property money as the task can easily be carried out by the onsite maintenance crew, rather than a few $150ph installers! For SmartDiscs, we need the details of your lock (if we don't already have it) so that we can prepare an installation video for you. This involves sending a picture of the lock mechanism to our tech team to work out the connection method. We may ask for a lock so that we can custom build an adaptor for you... we will then return the lock with the adaptor connected. For SmartLocks – we need a picture of your mortise to ensure our lock is compatible and that installation is quick and easy.

Mobile keys aren't safe!
Chevron

The communication between our SmartKey & Hardware is encrypted, secured, and cannot be intercepted. The randomized nature of the algorithm makes it far harder to hack than traditional lock systems. The Goki lock ecosystem is designed so that the 'handshake' happens regularly, so the session key keeps changing.

I have metal keys currently - how does Goki work with older locks?
Chevron

For properties with metal keys – we have SmartLocks. This means you can replace your old lock with the all-in-one solution, which is appropriate for new builds where you haven't yet purchased a lock or where you only have keycards and need to go contactless.

What happens if the guest's phone runs out of battery?
Chevron

Every guest is also issued with a unique PIN for the length of their stay.In addition to this, at any time, staff can generate a new PIN for a guest using the 'Spaces' application or remotely via the Goki dashboard.

If the guest has no WiFi/Data - how do they get into their room?!
Chevron

Our system works using Bluetooth. As long as the guest has already downloaded Goki, they will access their SmartKey and open their room/common areas without WiFi or data.

What about privacy?
Chevron

We take data protection extremely seriously. We do not data share between properties unless the traveler is going to stay at your property. And also, users should manually fill in the check-in form every time unless they have enabled profile sharing via their account on Goki app or previous check-in form they have completed. For more information, review our privacy policy.

Ok, I'm sold - when can I get set up with Goki!?
Chevron

Right now! Fill in your details below, and you will hear back from a Goki Account Manager or reach out to sales@goki.travel.

We're ready to start.

Goki already integrates with all the market-leading reservation systems & lock providers, meaning you can start today.

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