Make stays better.

With the pandemic, properties need to offer a contactless guest experience - it is no longer nice to have - it is a necessity. But in normal peacetimes, ask yourself – how personal is the antiquated, admin-heavy check-in process anyway? It is primarily transactional, time-consuming, admin-heavy & guests don't like it! Goki enables *MORE* meaningful connections with your guests. Imagine being able to walk a guest up to their room because you no longer need to fill out a (dull) registration card? Or obliterating reception and letting staff mingle with new arrivals in social spaces – focusing on their needs rather than ticking boxes. Guests want convenience and the ability to curate their own stay. Goki enables guests to choose the levels of 'personal touch' that they are comfortable with… For example, message reception via Goki or go down to reception, ask to extend their stay, or respond to a notification on the app… Better guest experience is about creating better options for your guests.

There are many advantages to using the Goki ecosystem that support our mission statement – Better stays! Streamline check-in – typically, our properties pay back the investment in hardware (from lowering operational expenses) within 6 months. COVID-safe – we offer a contactless guest experience from booking to opening the door! Better Guest experience – guess what? Your guests kind of expect this now! It's not just about saving your guest some time and having a friendly digital solution for your digital guests; It's about building a community around your brand… Goki is the only product in the world that makes an online community for your properties from booking, during, and after your stay… let your guests know what's on, who's going, and give them a chance to curate their own stay with you. The better the experience, the better the online ratings. $$$ – what could you do if you have 2/3rds of your guests on your own dedicated mobile channel? Send a shoutout to get them into your bar? Let them extend their stay (Free) or book another one of your properties? Get them to leave a review when they send you a bigger smiley emoticon 6hrs after check-in? The possibilities are only limited by your imagination… .

There is some truth to this! Firstly, our web app means that guests can use their phone as their key direct from their booking confirmation email - without downloading an app. Secondly, if you look at properties that have launched their own (native) branded application, the download figure has been less impressive – typically below 10% take-up. App real estate is expensive, and only the essentials get the green light. Goki, however, has an average download rate of 60%+. Why? Network Effect – guests don't want to download an app every time they check in to a new property – they want one key that works at all properties. Solving Problems – Goki makes check-in as easy as ordering an Uber; Save time – simply download your keys before arrival and receive a notification when your room is ready. No more long queues after long flights and filling in paperwork just to get to your room! It's Social – because most guests download Goki – we have created a mobile platform for guests to interact and see what's on at their property. Other social applications struggle to get critical mass in specific areas (i.e. your property!), so they lose their value proposition for the guest.

Goki SmartDiscs connect with your existing locks in minutes and add the option of PIN and Mobile access. Your existing locks still function in precisely the same way – so you can still encode keycards for guests (if someone like my parents' check-in). Our SmartDiscs are about inexpensively upgrading your locks and turning your property into a SmartProperty.

Goki works with your PMS to verify every user before issuing a SmartKey or PIN. After booking, there are several ways we help guests get through check-in and into their room… The endpoint of each of these processes is to issue the guest with a SmartKey once you are satisfied. Web check-in – just like the airlines, guests are encouraged to fill out a web-check-in form after booking as part of the booking confirmation email. This feeds verification data into the guest folio section of the PMS. If the guests don't fill out the web check-in form, then... Kiosk Check-in – this can be done at your property when the guest arrives. Our Kiosk finds the guest booking via their email or booking ref, scans their ID, and matches it against the guest folio details to verify ID.Face-to-Face – Guests are only issued a SmartKey once the room is marked as clean/inspected. Some properties still like to meet the guests before allowing them access via the Goki system. In this scenario, Properties can simply issue a SmartKey/PIN instead of encoding a Keycard.

Our hardware is built to be easily self-installed via our online tutorial videos (see Goki Academy). This saves the property money as the task can easily be carried out by the onsite maintenance crew, rather than a few $150ph installers! For SmartDiscs, we need the details of your lock (if we don't already have it) so that we can prepare an installation video for you. This involves sending a picture of the lock mechanism to our tech team to work out the connection method. We may ask for a lock so that we can custom build an adaptor for you... we will then return the lock with the adaptor connected. For SmartLocks – we need a picture of your mortise to ensure our lock is compatible and that installation is quick and easy.

The communication between our SmartKey & Hardware is encrypted, secured, and cannot be intercepted. The randomized nature of the algorithm makes it far harder to hack than traditional lock systems. The Goki lock ecosystem is designed so that the 'handshake' happens regularly, so the session key keeps changing.

For properties with metal keys – we have SmartLocks. This means you can replace your old lock with the all-in-one solution, which is appropriate for new builds where you haven't yet purchased a lock or where you only have keycards and need to go contactless.

Every guest is also issued with a unique PIN for the length of their stay.In addition to this, at any time, staff can generate a new PIN for a guest using the 'Spaces' application or remotely via the Goki dashboard.

Our system works using Bluetooth. As long as the guest has already downloaded Goki, they will access their SmartKey and open their room/common areas without WiFi or data.

We take data protection extremely seriously. We do not data share between properties unless the traveler is going to stay at your property. And also, users should manually fill in the check-in form every time unless they have enabled profile sharing via their account on Goki app or previous check-in form they have completed. For more information, review our privacy policy.

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