Connect to your existing smart locks, retrofit with SmartDisc, or replace with SmartLock PRO — Goki gives you the flexibility to upgrade on your terms, not ours.
Not necessarily. Goki works three ways: we can integrate with your current smart locks, retrofit your existing locks with our SmartDisc chip, or replace them with our SmartLock PRO. Most properties keep their existing hardware.
How long does installation take?
Most properties are live within a week. SmartDisc retrofits take under 10 minutes per door. If you're already running a compatible smart lock, it's just a software connection — no on-site work at all.
Which PMS systems do you integrate with?
We connect with 30+ property management systems including Mews, Cloudbeds, Oracle Opera Cloud, Shiji, StayNTouch, and RMS Cloud. See our full integrations page for the complete list.
Do my guests need to download an app?
No. Guests receive their mobile key via a web link — no app store download required. It works on any smartphone.
What happens if a guest's phone dies?
Staff can issue a backup code or use the Goki dashboard to unlock the door remotely. Your existing physical key or keycard also still works as a fallback.
Do I need special Wi-Fi or hardware infrastructure?
No. Goki devices use Bluetooth and work with your existing internet connection. There's no need for dedicated gateways, hubs, or network upgrades.
Which lock brands are compatible?
Goki works with 50+ lock brands including ASSA ABLOY, Salto, Dormakaba, and many more. If your lock isn't listed, our SmartDisc can retrofit almost any electronic lock.
Can I manage multiple properties from one dashboard?
Yes. PassLane dashboard supports multi-property management. You can oversee access across your entire portfolio from a single login.
How do staff access doors?
Staff get their own digital credentials with role-based permissions. You control who can access which doors and when — housekeeping, maintenance, management — all from the dashboard.
Is it secure?
Goki uses end-to-end encryption and keys are time-bound to the guest's exact stay dates. Keys expire automatically at checkout. Every door event is logged for a full audit trail.
What is PassLane?
PassLane is the software platform that powers all Goki devices. It handles mobile key delivery, PMS integration, access management, and the staff dashboard. Think of Goki as the hardware, PassLane as the brain.
How much does Goki cost?
Goki software is $4 per room, per month on an annual basis. Hardware costs depend on your setup — integration with existing smart locks requires no hardware purchase. SmartDisc retrofits and SmartLock PRO replacements are priced per unit.
Is there a minimum contract?
We offer monthly and annual plans. Annual billing comes with a discount. No long-term lock-in — you can cancel anytime.
Do you charge setup or installation fees?
No setup fees for software. Installation costs for SmartDisc or SmartLock PRO depend on property size — we'll give you a clear quote upfront with no hidden charges — or save money with self-install and let our videos take you through the process.
Can I start with a pilot on a few rooms?
Absolutely. Most properties start with a pilot of 10-20 rooms before rolling out across the full property. There's no minimum room count.
What payment methods do you accept?
We accept all major credit cards via Stripe and can arrange invoicing for larger properties and chains.
Do you offer discounts for larger portfolios?
Yes. Volume pricing is available for multi-property groups. Get in touch and we'll put together a custom quote.
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